These Terms and Conditions of Purchase, the Terms and Conditions of Use of www.stedi.ca (the “Site”), and the Privacy Policy (together, the “Terms of Purchase”) govern any order, reservation, or purchase you make on the Site. The Terms of Purchase are an agreement between you and STEDI Canada (“STEDI”).

 

PLEASE CAREFULLY READ THE FOLLOWING TERMS, THE TERMS AND CONDITIONS OF USE AND THE PRIVACY POLICY, WHICH ARE HEREBY INCORPORATED BY REFERENCE. BY INDICATING YOUR AGREEMENT TO BE BOUND BY THESE TERMS OF PURCHASE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF PURCHASE AND BY THE TERMS AND CONDITIONS OF USE AND TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY. THESE TERMS OF PURCHASE CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND UAP.

 

1. ACCEPTANCE OF ORDERS
 

Only residents of Canada who have reached the age of majority in their province of residence may place orders through the Site. Product orders on the Site are available to be picked up or delivered within Canada only.

 

Your order will be deemed to be accepted only if and when we send a confirmation of the terms of your order to your email address and will be subject to these Terms of Purchase and the additional terms and conditions included in your order.

 

We may limit quantities available for reservation or sale and we reserve the right at any time to reject or correct any order for any reason whatsoever. Unless otherwise indicated, all prices and other amounts are in Canadian dollars.

 

Orders may only be cancelled within 30 minutes of being made online during regular business hours, MON-FRI. 

However, it is impossible to guarantee cancellation, at any time.

 

2. SHIPMENT AND DELIVERY
 

The delivery date of your purchase depends on the shipping method you have chosen. Our shipping process and options that you may have with regard to shipment, including delivery method, carrier, and estimated date of delivery or time for delivery, are described during the purchase process but we reserve the right to use a substitute carrier for your purchase at any time, at our discretion.

 

3. METHODS OF PAYMENT
 

Orders made will be payable upon shipment. The amount of the order will be charged to the payment method you indicated during the purchase process upon confirmation of shipment of such order. If partial shipment is made, the amount corresponding to the items shipped (and corresponding taxes and charges) through the partial shipment will be charged.

 

You can pay for any purchase you make online by using a MasterCard or VISA credit card. By submitting your payment by credit card, you authorize STEDI to charge the applicable card for the total amount of your order and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be accepted, and STEDI will have no obligation to fulfill your order.

·        Subtotal does not include shipping/delivery fees or taxes. STEDI is not responsible for the errors or omissions in pricing and quantity. Taxes will be estimated on next step based on your shipping address. Orders will be paid online during the checkout process and then shipped to you. 

 

Questions? Contact us.

 

4. RETURNING AN ITEMS
 

STEDI believes in customer satisfaction and wants you to shop with confidence, which is why we've gone above and beyond to offer you the ability to return your purchase in the event you change your mind. However, all returns requests must be made within 30 days of receiving your order.

 

You may return products that meet the following criteria for a full refund:

·        Parts must include all items, hardware, instructions and it’s original packaging and condition to qualify for a refund.

·        Parts cannot be returned if installation has been attempted or they are damaged in any way.

·        The returned item must include a Return Authorization # which STEDI issues on an approved return.

·        Return any eligible item received in damaged or defective condition.

·        Return any eligible item received in error.

·        Parts must be shipped back using the prepaid Purolator return shipping label provided.

 

A 15% restocking fee as well as recovery of freight/shipping costs incurred may apply:

·        If parts are returned without the original hardware, wiring and other parts necessary for operation and installation.

·        If the parts show signs of wear.

·        If the parts are not returned in their original packaging.

 

EXCEPTIONS AND EXCLUSIONS 

There are some exceptions to our return policy. These include the following:

·        Returns, exchanges, or warranties on an item without your original purchase receipt will not be accepted.

·        Products that have been installed or used for any period of time are not eligible for returns and should not be sent in for a refund.

·        We do not reimburse for labour costs, service charges or any other expenses incurred by the consumer.

·        Giveaway items have no warranties, returns or refunds.

·        Gift cards are non-refundable and non-exchangeable.

·        Damage to product packaging.

·        Clearance or final sale merchandise cannot be returned and are not eligible for refunds.

 

If you purchased a product through one of our authorized distributors or retailers, returns must be sent to the place of purchase for processing and reconciliation.

 

RETURNING AN ITEM

Please contact our Customer Experience Team.

Our support team will ask for your order information and will confirm if your items can be returned.

5. ERRORS
 

If we discover that a product's price, description, or specifications are misstated or incorrect, we will endeavour to correct the error on our Site. If we make an error with regard to your order, we may correct or cancel an order at any time and/or edit an order to reflect the correction. You will have the right to approve or confirm any increase in price or shipping charges.

 

6. DISCLAIMERS, LIABILITY EXCLUSIONS/LIMITATIONS ON LIABILITY, AND INDEMNITY
 

OTHER THAN FOR EXPRESS, LEGAL, OR IMPLIED WARRANTIES THAT MAY NOT BE A DISCLAIMER OR EXCLUDED UNDER APPLICABLE LAW, THE PRODUCTS YOU RESERVE OR PURCHASE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND.

 

Does not apply if you are a consumer residing in Quebec

STEDI AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE PRODUCTS YOU RESERVE OR PURCHASE OR THESE TERMS OF PURCHASE, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION, OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, CIVIL LIABILITY, STRICT LIABILITY, OR ANY OTHER THEORY OF LAW OR EQUITY).

 

7. PRIVACY
 

STEDI collects, uses, and discloses personal information in accordance with its Privacy Policy. By accepting these Terms of Purchase, you consent to STEDI's collection, use, and disclosure of personal information in accordance with this Privacy Policy as it then reads.

 

8. GENERAL
 

These Terms of Purchase and all related matters are governed solely by the laws of the Province of Quebec without reference to its conflict of laws provisions, and the federal laws of Canada applicable therein. Any dispute arising from, connected with, or relating to these Terms of Purchase or any related matters will be resolved by the laws of the Province of Quebec, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts.

 

These Terms of Purchase ensure to the benefit of STEDI and its successors, assigns, and related persons. You may not assign any rights or obligations that you have under these Terms of Purchase. STEDI may assign its rights and obligations under these Terms of Purchase without your consent. If any provision of these Terms of Purchase is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms of Purchase and the remaining provisions will continue in full force and effect. No consent or waiver by STEDI of any breach or default in the performance of obligations under these Terms of Purchase will be construed as a waiver of any other breach or default is not effective unless in writing and signed by the party granting this waiver.

 

The parties have expressly requested and required that these Terms of Purchase and all other related documents be drawn up in the English language. 

Les parties conviennent et exigent expressément que ces modalités et tous les documents qui s'y rapportent soient rédigés en anglais.

 
9. CONTACT INFORMATION
 

STEDI Canada
1995 Markham Road

Scarborough, Ontario

M1B 2W3

 

[email protected]